Privacy Policy | Etna Royal Penthouse

Overview

This website is operated by Etna Royal Penthouse. This policy explains how we handle personal data and how cookie consent works across the website.

Cookies and consent

We use necessary cookies to run the website. With your consent, we may also enable analytics and embedded map content. If you accept all choices, marketing cookies may also be enabled.

You can update your cookie preferences at any time from the footer using the Cookie choices link.

Necessary only: essential cookies for core functionality, without analytics, maps, or marketing cookies.
Accept recommended: enables analytics and map-related cookies.
Accept all: enables recommended cookies plus marketing cookies.

Maps handling

If map cookies are enabled, embedded map previews may load third-party resources. If map cookies are disabled, the map remains blocked and you can still open directions externally.

Bookings and payments

When you book through this website, we process booking data to create a hold, complete payment, confirm your reservation, and support check-in.

Booking data is retained only as long as needed for operations, support, dispute handling, legal obligations, and security requirements.

Booking data we may collect

Stay information: apartment, check-in and check-out dates, and guest counts.
Contact details: full name, email address, and phone number.
Arrival details: requested check-in time and optional guest message.
Pricing details: quote breakdown, taxes, discounts, and booking total.
Payment metadata from Stripe checkout (for example session and payment intent identifiers). Full card numbers are not stored by us.
Security-related records required to protect booking flows from abuse.
Identification details where legally required for check-in and guest registration compliance.

How booking data is used

to create and manage reservations and stay operations;
to communicate confirmations, arrival details, and support;
to process payments and prevent duplicate or fraudulent charges;
to comply with legal obligations, including accounting and local guest registration rules;
to secure systems and prevent unauthorized access or misuse.

Who booking data may be shared with

Stripe for secure payment processing and reconciliation.
Messaging providers you use to contact us for booking-related requests.
Public authorities when disclosure is required by law.

Contact and privacy requests

For privacy questions or requests related to your personal data, contact us through the contact details listed in this website footer.